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Q.  What are the office hours for the City of Norton?
 
A.  The City of Norton offices are open Monday - Friday from 8:30 - 5:00 PM.
 
 
Q.  When does City Council Meet?
 
A.  City Council meetings are held on the first and third Tuesdays of each month at 6:00 pm in the Norton City Council Chambers.
 
 
Q.  Are the City Council meetings open to the public?
 
A.  All City Council meetings are open to the public and citizens are encouraged to attend.
 
 
Q.  Can I approach City Council about a problem or concern?
 

A.  Every City Council meeting includes an audience for visitors.  This provides any citizens with a concern, that may not already be on the agenda for discussion, with an opportunity to address City Council.  Citizens are also welcome to address their concerns directly with the City Administration.

 

 

Q.  What is the difference between the Mayor and the City Manager?

 

A.  In a Council/Manager form of government; the Mayor is the chief elected official for the City. Policy is determined by the Mayor and City Council. That policy is administered by a professional city manager. The City Manager is the Chief Executive Officer and the day to day management of the City rests with him. Typically in small municipalities, the Mayor and members of City Council receive little or no compensation for their service to the City while the manager is a full time paid employee.

 

 

Q.  How are my tax dollars spent?

 

A.  Each year the City prepares an annual budget which determines exactly how all the revenues coming into the City, including tax dollars, are expended. The budget is typically prepared in the spring of each year and includes several opportunities for citizens to voice their comments and opinions on the budget. City Council is charged with budget approval, which takes place each year at a public meeting.

 

 

Q.  What is the difference between a City and a Town?

 

A.  In Virginia, cities are separate and distinct governmental units and are not part of their surrounding County. Cities typically provide for their own school systems, constitutional offices, court system, and health and social service programs apart from the adjoining county. Towns on the other hand are physically part of the County in which they are located. Town residents vote for county offices and pay not only town taxes but county taxes as well. Towns typically do not provide for separate school divisions, constitutional offices, court systems, or health and human services.

 

 

Q.  How are “volunteers” used in the City?

 

A.  There are numerous opportunities for individual citizens to volunteer their time to the City. Most of the appointed city boards and commissions are made up of citizens who volunteer their time to serve the community. In addition, there are other opportunities to serve the City such as a becoming a volunteer fireman or police auxiliary officer. The City is always looking for willing individuals who desire to give back to the community.

 

 

Q.  How do I register a complaint and will it be taken seriously?

 

A.  The City takes every complaint very seriously and is committed to responding to each and every individual citizen. Depending on the type of complaint you have will determine how the complaint will be handled and by whom. If you are unsure on who within the City to contact, you can always call the City offices and someone will properly direct your call. Remember the City cannot respond to your concerns if we do not know about them.

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